Submit Your Device To Us
Submit your faulty device by calling us, visiting our office, or sending it via post or courier. We also provide affordable pickup and delivery services in Dubai for your convenience.
Supported Manufacturers: Samsung, Huawei, Xiaomi, Oppo, Vivo, OnePlus, Google (Pixel series), Motorola, Sony, LG, Asus, HTC, Nokia, Lenovo, Realme, TCL, ZTE, Meizu, Alcatel, Panasonic
Data Magic use sophisticated techniques and knowledge acquired and learnt over 15 years of providing data recovery services to safely recover the data from your Android mobile phone or tablet. Where many providers of phone and tablet recovery services will only have a software solution available to retrieve your data, Data Magic have extensive hardware knowledge of Android devices and are able to recover data using many additional techniques including JTAG and Chip-Off, both of which we use successfully on Samsung, Huawei, Google, HTC and LG mobile devices.
We recover data from Android devices that have physical damage: phones that have been dropped, smashed or crushed, phones that have been damaged by liquid, eg. salt water, fresh water, coffee, wine, beer etc, unresponsive phones, and phones that have been involved in fires.
We are also able to recover data from Android phones with software problems: phones that bootloop or get stuck at a certain point, and phones that do not restart properly after a software update or similar.
It’s important to know that Data Magic are not a phone repair company. Our skills are far beyond what is available on the high street, so if a high street shop has told you your phone is unrecoverable and the data lost then please contact us, we may well be able to rescue your data.
Finally, if you’ve factory reset your phone or deleted data from it and then emptied it from the recycle bin there is nothing that us or anyone else can do to recover the data. This is because the data has been overwritten and no longer exists on your phone.
Level 1 recoveries work with the larger components of the phone such as the screen, battery, buttons and charging port. So if the problem with the phone is due to a fault with any of these components then the recovery will be completed at Level 1 and there will be no need to proceed to Level 2. 60% of all the phones that come to us for recovery are completed at Level 1.
Faulty phones with damaged screens, smashed cases or faulty charging ports are often classed as Level 1 recoveries.
Level 1 costs are payable regardless of outcome.
Level 2 recoveries are optional and are required only where Level 1 work has not been successful. Level 2 recoveries are far more complex and work with the smaller and more difficult parts of the phone eg. the individual components on the main board, the CPU, EEPROM, and memory chips.
Phones that have been bent, run over, fire or liquid damaged, suffered heavy impact will most often be Level 2 recoveries.
Without actually examining the phone we are unable to tell whether it’ll be a Level 1 or Level 2 recovery. For example a phone with a smashed screen may well have significant internal damage that will require a Level 2 recovery.
Level 2 costs are payable only on success.
Sometimes if Level 2 hasn’t worked it may still be possible to retrieve the phone’s data by using our Advanced Phone Reconstruction and Rebuild service – see below. This is a tailored solution unique to the problems with the phone and can take several weeks to complete. We will quote you separate costs for this if you wish to proceed.
Submit your faulty device by calling us, visiting our office, or sending it via post or courier. We also provide affordable pickup and delivery services in Dubai for your convenience.
Once received, our experts will evaluate your device. Within 24 hours to 48 hours, we will share a precise diagnosis, estimated recovery time, and a price quote for the service.
After you approve the quote, our technicians will begin the recovery using advanced methods. We will keep you updated with regular progress reports throughout the process.
Once the recovery is complete, we will contact you for payment. Upon confirmation of payment, your recovered data will be securely delivered or made available for in-person collection.
